Statement

Who is ThunderIT... ThunderIT is a technology solutions provider specializing in the construction, setup and management of dedicated and co-located servers. ThunderIT offers shared and budget hosting, as well as managed and complex business solutions. Technology is an important part of any business, and we take the hassle out of getting what you want out of your technology.

Quick Links

● Network Care Contracts
● Dedicated Servers
● Custom Servers
● Server Setup
● Server Management
● Custom Programming
● Remote Backup
● Redundant Networking

09/03/2010 03:17

Server Administration Service

ThunderIT offers three levels of it's server management service. Level 1 includes only basic technical support and a limited number of support tickets. Level 2 is perfect for people who require support on a continuing basis but do not need our highest level service. Level 3 is full 'hands off' server management, you never have to 'touch' the server console, we take care of all of your needs for you.
Also See Our Dedicated Server Solutions

Support

Support (Only Available to Dedicated Server Customers)
3 quick support issues that do not involve logging into the server
2 free software support ticket per month, Max 15 minutes
Discount work rate of $30/hour

Level 1

Level 1 [$50/mo]
5 quick support issues that do not involve logging into the server
3 free software support ticket per month, Max 15 minutes
Discount work rate of $37/hour

Level 2

Level 2 [$100/mo]
10 quick support issues that do not involve logging into the server
5 free software support tickets per month, max 30 minutes
3 Hours of Administration
Discount work rate of $35/hour

Level 3

Level 3 [$200/mo]
Unlimited quick support issues that do not involve logging into the server
10 software support tickets per month, max 30 minutes
Service Configuration and Tuning
Full 'Hands Off' Management of your server to your specifications
6 Hours of Administration
Discount work rate of $35/hour

Proactive Server Management

Proactive Management [$300/mo]
Unlimited quick support issues that do not involve logging into the server
Unlimited software support tickets per month
Service Configuration and Tuning
Full 'Hands Off' Management of your server to your specifications
We monitor your server and take actions before things go wrong.
You don't have to initiate the service call, we start working as soon as the problem is detected
10 Hours of Administration
Discount work rate of $35/hour

Other

Quick Support Ticket: $5
Software Support Ticket [15 minutes]: $15
Software Support Ticket [30 minutes]: $20
Hourly Administration Rate: $40/hr

Prices are in US Dollars.